BIRKENSTOCK Highwood Chelsea Boots in BROWN

For healthy feet and a healthy gait it is important to find the perfect fit. Birkenstock proudly created an anatomically shaped footbed that helps your feet feel as comfortable as possible for hours on end. But to feel that comfort, you need to find your exact size and width to suit your feet. 

From our experience of selling Birkenstock, the sizing is not true to size if you're shopping by the UK size. We advise you look at the EU size to make the decision of what size to get. 

Below is a table of the UK to EU size conversion: 

Below you will find the delivery option we offer within the UK. We aim to process all orders placed before 3:00pm for same day dispatch (on weekdays only).

The company started back in 1774, and is one of the top five global footwear brand. Their aim is to create products that make the lives of the customers easier and better, constructed from unique, anatomically shaped footbed. The construction, which has been thought out of the smallest detail, helps your feet feel as comfortable as possible for hours on end. The very deep moulding in the heel area supports the foot tissue and holds the heel bone firmly in its natural position. The heel mould and the interior and exterior arch support is there to help with foot stability when taking a step. 

Birkenstock stands for excellent comfort, high functionality and extraordinary quality. 

We understand that when shopping online, goods that you receive may appear different to what you saw on-screen or that  size you ordered may not be suitable for you. For those reasons, we wanted to make returning your goods for a refund/exchange as hassle-free as possible.

Before returning anything to us, please ensure they meet the following criteria;

• Purchased within the last 30 days**
• In a sellable condition

We respectfully ask you to only return goods that are in a sellable condition. To help you determine if your goods are in a sellable, we have listed the following requirements and should your goods not match any of these requirements then your return may be refused.

• All retail tags are intact and legible
• Returned goods do not smell of smoke, perfume, aftershave etc.
• Returned goods have not been washed
• Returned goods are free from marks and damage

Any footwear returns should meet the above requirements as well as the following;

• Returned footwear soles are unmarked and show no signs of wear
• Returned footwear have not been worn outside
• Returned footwear boxes and associated goods are also unmarked and in a sellable condition

The address you should return your goods to is as follows;

CACTWS - Returns
23 - 25 Pier Street
Aberystwyth
SY23 2LN

The cost of returning the goods is covered by the customer.

All returns that are received within 30 days of purchased will be processed within 1-3 working days from receipt with refunds potentially taking longer to appear in your bank.

For updates on your return, please contact hello@cactws.co.uk or call 01970 624 808