We want you to be completely satisfied with your purchase. Please read the information below regarding our returns process for both online and in-store purchases.

Online Purchases

If you have purchased an item through our website and wish to return it because you have changed your mind, you may return it within 30 days of purchase, provided it meets the conditions below.

To be eligible for a return, items must:

• Be returned within 30 days of purchase.
• Be in a resalable condition.
• Have all original retail tags attached and legible.
• Be unworn and unwashed.
• Be free from marks, damage, smoke, perfume, aftershave, pet hair or any other odours.

Footwear

Footwear must also:

• Have clean, unmarked soles with no signs of wear.
• Not have been worn outdoors.
• Be returned with the original shoe box and any accessories in resalable condition.

Returns that do not meet these requirements may be refused and returned to the sender.

Once your return has been received and approved, your refund will normally be processed within 1–3 working days. Please allow up to 14 days for the refund to appear using your original payment method.

Return postage costs for change-of-mind returns are the customer's responsibility. We recommend using a tracked delivery service, as items remain your responsibility until they reach us.

We do not provide prepaid return labels unless the item is faulty or has been supplied incorrectly.

In-Store Purchases

We do not offer cash refunds on purchases made in-store unless required by law.

For eligible in-store returns, we are happy to offer either:

• Store credit to the value of the returned product, or
• An exchange for another item of the same value.

Items must be returned within 30 days of purchase and meet the same condition requirements listed above.

Return Address

CACTWS – Returns
23–25 Pier Street
Aberystwyth
SY23 2LN

For any questions regarding your return, please contact:

Email: hello@cactws.co.uk
Telephone: 01970 624 808

Faulty, Damaged or Incorrect Items

Your statutory rights under the Consumer Rights Act 2015 are not affected.

If an item is faulty, damaged or not as described, please contact us before returning it.

Where a fault is confirmed, we will cover the reasonable cost of return postage and provide the appropriate remedy in accordance with UK consumer law. Depending on the circumstances, this may include:

• A repair.
• A replacement.
• A refund.

If a repair or replacement is not possible or is unsuccessful, a refund will be provided where required by law.

For faults reported more than six months after purchase, you may be asked to provide evidence that the fault was present when the goods were supplied, as required under the Consumer Rights Act 2015.

Your Statutory Rights

Nothing in this Returns Policy affects your statutory rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.