Returns Policy

We understand that when shopping online, goods that you receive may appear different to what you saw on-screen or that  size you ordered may not be suitable for you. For those reasons, we wanted to make returning your goods for a refund/exchange as hassle-free as possible.

Before returning anything to us, please ensure they meet the following criteria;

  • Purchased within the last 30 days
  • In a sellable condition

We respectfully ask you to only return goods that are in a sellable condition. To help you determine if your goods are in a sellable, we have listed the following requirements and should your goods not match any of these requirements then your return may be refused.

  • All retail tags are intact and legible
  • Returned goods do not smell of smoke, perfume, aftershave etc.
  • Returned goods have not been washed
  • Returned goods are free from marks and damage

Any footwear returns should meet the above requirements as well as the following;

  • Returned footwear soles are unmarked and show no signs of wear
  • Returned footwear have not been worn outside
  • Returned footwear boxes and associated goods are also unmarked and in a sellable condition

 The address you should return your goods to is as follows;

CACTWS - Returns
23 - 25 Pier Street
Aberystwyth
SY23 2LN

Please click HERE to head to our Returns Portal. You will need your order number and email address to initiate a return.

All returns that are received within 30 days of purchased will be processed within 1-3 working days from receipt with refunds potentially taking longer to appear in your bank.

For updates on your return, you should contact returns@cactws.co.uk or call 01970 624 808