Returns Policy

We understand that when shopping online, goods that you receive may appear different to what you saw on-screen or that  size you ordered may not be suitable for you. For those reasons, we wanted to make returning your goods for a refund/exchange as hassle-free as possible.

Before returning anything to us, please ensure they meet the following criteria;

  • Purchased within the last 30 days
  • In a sellable condition

We respectfully ask you to only return goods that are in a sellable condition. To help you determine if your goods are in a sellable, we have listed the following requirements and should your goods not match any of these requirements then your return may be refused.

  • All retail tags are intact and legible
  • Returned goods do not smell of smoke, perfume, aftershave etc.
  • Returned goods have not been washed
  • Returned goods are free from marks and damage

Any footwear returns should meet the above requirements as well as the following;

  • Returned footwear soles are unmarked and show no signs of wear
  • Returned footwear have not been worn outside
  • Returned footwear boxes and associated goods are also unmarked and in a sellable condition

 The address you should return your goods to is as follows;

CACTWS - Returns
23 - 25 Pier Street
SY23 2LN

Please click HERE to head to our Returns Portal. You will need your order number and email address to initiate a return.

All returns that are received within 30 days of purchased will be processed within 1-3 working days from receipt with refunds potentially taking longer to appear in your bank.

For updates on your return, you should contact or call 01970 624 808


Left Continue shopping
Your Order

You have no items in your cart